Shipping policy

Where we ship. Live Perennial ships within the United States only. Orders are made and shipped in the USA.

Cost. Shipping is free on every order by express service. There is no minimum order and no code to enter.

Dispatch. Orders leave our fulfilment centre within 24 hours on business days (Monday to Friday). Orders placed on Friday afternoon, at the weekend or on a US public holiday leave on the next business day.

Delivery time. 3 to 6 business days after dispatch, depending on destination. A tracking email is sent when the order ships, and you can check status at any time at Track Your Order.

Address changes. Subscription orders: update your address in your account before the next renewal processes. Orders already shipped: email help@liveperennial.co and we will do what the carrier allows.

Damaged or missing deliveries. Email a photo of a damaged order to help@liveperennial.co and we send a replacement. If tracking shows delivered but the parcel is not there, allow one business day, check with neighbours or a building office, then email us and we will resolve it.

Questions. Email help@liveperennial.co. A real person replies within one business day, Monday to Friday. Full details: Shipping & Returns.