Support
Shipping & Returns
Every order ships free by express within the United States, and your first bottle is covered by a 60-day money-back guarantee. The details are below.
Shipping
Where do you ship?
Within the United States only, for now. Orders are made and shipped in the USA.
What does shipping cost?
Nothing. Every order ships free by express, with no minimum and no code to enter.
When will it leave?
Orders leave within 24 hours, Monday to Friday. An order placed on Friday afternoon or over the weekend leaves on Monday.
How long does delivery take?
3 to 6 business days once it leaves, depending on where you are in the US. Most orders arrive at the early end of that range.
How do I track my order?
You get a tracking email the moment it ships. Track Your Order in the menu works too.
Can I change my delivery address?
Yes. For a subscription, change it in your account before the next renewal processes. For an order that has already shipped, email help@liveperennial.co and we will do what the carrier allows.
What if my order arrives damaged, or never arrives?
Email us a photo of a damaged order and we send a replacement. If tracking shows delivered and it is not there, give it one business day, check with neighbours, then email us and we sort it out.
Returns and the 60-day guarantee
How does the 60-day guarantee work?
Take Perennial daily. The 60-day guarantee covers one bottle: if it isn't helping, email help@liveperennial.co within 60 days of your first delivery and we refund it. You keep the bottle. Bought the 3-pack? Send the two unused bottles back and we refund your order.
Do I have to send anything back?
Single bottle: no, keep it. 3-pack: the two unused bottles come back to us and we refund your order. We email you the return instructions when you write in.
When will I see the refund?
It goes back to your original payment method, usually within 5 to 10 business days depending on your bank.
If I pause my subscription, does the 60-day clock change?
No. The 60 days run from your first delivery, whether or not you pause.
What if I forget to cancel and an order ships?
Email us. If the order hasn't left yet we cancel it. If it has, tell us and we'll work it out with you.
How do I reach you?
Email help@liveperennial.co and a real person replies within one business day, Monday to Friday. The contact page has a form too.