Refund policy

60-day money-back guarantee. The guarantee covers one bottle. If Perennial is not helping, email help@liveperennial.co within 60 days of your first delivery and we refund that bottle to your original payment method. You keep the bottle; nothing needs to be sent back.

3-bottle pack. Email us within 60 days of your first delivery, send back the two unused, unopened bottles, and we refund your order. Return instructions are emailed to you when you write in.

Refund timing. Refunds go back to the original payment method, usually within 5 to 10 business days depending on your bank.

Subscriptions. The 60 days run from your first delivery, whether or not you pause the subscription. You can skip, pause or cancel any time before your next renewal in your account. If a renewal order has already shipped before you cancel, email us and we will work it out with you.

Damaged orders. Email a photo to help@liveperennial.co and we send a replacement.

How to reach us. Email help@liveperennial.co. A real person replies within one business day, Monday to Friday. Full details: Shipping & Returns.